Frequently Asked Questions
Delivery & Shipping
Do you offer delivery all over Pakistan?
Do you offer delivery all over Pakistan?
Yes! We proudly deliver our high-quality textile products to every corner of Pakistan. Whether you’re in Karachi, Lahore, Islamabad, or any other city or rural area, we ensure your order reaches you safely and promptly.
We would love to hear from you. Whether you have a question about our products, need assistance with your order, or simply want to share your feedback, our team is here to help.
Contact Information
Email: info@fsntextile.pk
Phone: +92 310 1985146
Store Location
FSN Textile Outlet
P 398 Husnain Block, Gujjar Chowk, Sehgal City, Faisalabad
Customer Support Hours
- Monday – Saturday: 10:00 AM – 8:00 PM
- Sunday: Closed
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How long will it take to receive my order?
How long will it take to receive my order?
We understand how exciting it is to receive your new bedsheets, blankets, towels, or bathrobes. Here’s what you can expect:
- Major cities (Karachi, Lahore, Islamabad, etc.): 3–5 working days
- Other areas: 5–7 working days
Delivery times may vary slightly due to unforeseen circumstances, but we always strive to get your order to you as quickly as possible.
Do you offer Cash on Delivery (COD)?
Do you offer Cash on Delivery (COD)?
Absolutely! We offer Cash on Delivery (COD) for your convenience. You can pay for your order in cash when it arrives at your doorstep, making your shopping experience hassle-free.
How much is the delivery fee?
How much is the delivery fee?
Delivery charges are minimal and depend on your location. We aim to keep shipping costs affordable so you can enjoy our premium products without worrying about high fees. The exact delivery charge will be calculated at checkout.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Your satisfaction matters to us. If you’re not completely happy with your purchase, you can return or exchange the product within 7 days of delivery. To qualify for a return or exchange:
- The item must be unused, unwashed, and in its original packaging.
- The tags and labels should still be attached.
How do I initiate a return?
How do I initiate a return?
Requesting a return is simple! Just follow these steps:
- Contact our Customer Support Team via email at info@fsntextile.pk or call us at +92 310 1985146.
- Provide your order number and the details of the item(s) you’d like to return.
- Our team will guide you through the process and arrange for a pickup or provide further instructions.
Do you offer refunds?
Do you offer refunds?
Yes, we do! Once we receive and inspect the returned item, we will process your refund within 5–7 working days. Refunds are issued to the original payment method used for the purchase.
Washing & Care Instructions
How should I wash FSN Textile towels?
How should I wash FSN Textile towels?
To keep your towels soft, fluffy, and long-lasting:
- Wash in cold or warm water with a mild detergent.
- Avoid using bleach or fabric softeners, as they can damage the fibers and reduce absorbency.
- Tumble dry on low heat or air dry for best results.
How do I care for bedding?
How do I care for bedding?
Our bedsheets are designed for durability and comfort. Here’s how to care for them:
- Machine wash on a gentle cycle with a mild detergent.
- Avoid high heat—line dry or tumble dry on low heat to prevent shrinking and maintain softness.
- Iron on low heat if needed, but most of our fabrics are wrinkle-resistant for your convenience.
Can I wash bathrobes and blankets at home?
Can I wash bathrobes and blankets at home?
Yes! Our bathrobes and blankets are designed for easy home care:
- Machine wash on a delicate cycle with cold or warm water.
- Use a mild detergent to preserve the fabric’s softness and color.
- Air dry or tumble dry on low heat to maintain their plush texture.
Other Questions
How can I contact customer support?
How can I contact customer support?
We’re here to help! You can reach our Customer Support Team in the following ways:
- Email: info@fsntextile.pk
- Phone: +92 310 1985146
- Operating Hours: Monday–Saturday, 9:00 AM – 6:00 PM (PKT)
Do you take bulk or wholesale orders?
Do you take bulk or wholesale orders?
Yes, we do! Whether you’re a retailer, hotel, or business looking for premium textiles in bulk, we’d love to work with you. Please contact us for pricing, catalogs, and customization options tailored to your needs.
